Everything you need to know before placing your order.
Does it really create the same light reflections as shown in videos?
→ Yes — and even more.
Each glass is precisely hand-cut to refract light into beautiful patterns when exposed to light.
The effects are not limited to what you see in photos or videos.
Depending on the angle, lighting, and environment,
The reflections will continuously change, creating a unique visual experience every time.
Is it suitable as a gift?
→ Absolutely.
Each glass comes beautifully packaged in a premium gift box,
Making it a unique and elegant gift for any special occasion.
No extra wrapping needed — it’s ready to gift.
How is the glass made?
→ Each glass is handcrafted using traditional cutting techniques and made from lead-free crystal glass.
The intricate patterns are carefully cut by hand, allowing the glass to beautifully refract light while ensuring clarity, safety, and premium quality.
Are your glasses handmade?
→ Yes, each piece is individually hand-cut, making every glass unique with its own character.
Why do items look slightly different?
→ Each glass is individually hand-cut, making every piece unique.
Variations in lighting, background, and viewing angles may also create slightly different visual effects.
Can I pour boiling water into the glass?
→ No. Due to the nature of crystal glass, the heat resistance limit is around 80°C (176°F).
For hot drinks or cleaning, we recommend keeping the temperature below 60°C (140°F) to ensure safety and prevent damage caused by sudden temperature changes.
This glass is best suited for cold or warm beverages.
How long does shipping take?
→ Orders are processed within 1–2 days and typically delivered within 5–12 business days depending on your location.
Do you offer free shipping?
→ Yes, we offer free shipping on all orders.
Will I receive tracking information?
→ Yes. Once your order has been shipped, you will receive an email with your tracking details.
You can use this information to monitor your delivery status at any time.
What if I don’t like it?
→ We offer a 30-day return guarantee. If you’re not satisfied, simply contact us for a refund or replacement.
Can I return my order?
→ Yes, we offer a 30-day return policy for unused items.
What if my item arrives damaged?
→ Please contact us within 48 hours with photos for a replacement or refund.
Do you accept custom orders?
→ Some custom or personalized items are available, but they are not eligible for return.
Still have questions?
We’re here to help — feel free to contact us anytime at support@velmiracut.com